Axelle Biltgen
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General Terms of Sale

Last updated: 13/04/2026

Article 1 — Seller

Axelle Biltgen — Individual Entrepreneur (EI) SIRET: 99131961700015 Address: 48 impasse Jean-Baptiste Clément, 13500 Martigues Email: contact@axellebiltgen.com

Article 2 — Products

The works offered for sale are unique, handmade creations by Axelle Biltgen. Each work is sold with a certificate of authenticity. The photographs are as accurate as possible, but color variations may exist depending on the screens.

Article 3 — Prices

Prices are indicated in euros, including all taxes. Shipping costs are included in the displayed price for the indicated delivery area. Axelle Biltgen, not subject to VAT, applies Article 293 B of the CGI.

Article 4 — Order and Payment

Payment is made online in a secure manner via Stripe. The sale is final upon receipt of payment. A confirmation email is sent automatically.

Article 5 — Delivery

The works are shipped within 5 to 10 working days by carrier with signature upon delivery. A tracking number is communicated by email upon shipment. The work is carefully packaged and protected for transport. The buyer must check the condition of the package upon receipt. Any reservation must be reported immediately to the carrier and the Artist.

Customs Duties and Import Taxes

For any order to a country outside the European Union, customs duties, local taxes, or state taxes may be required. These duties and sums are the responsibility of the customer.

Article 6 — Right of Withdrawal

In accordance with Article L221-18 of the Consumer Code, you have a period of 14 days from receipt to exercise your right of withdrawal, without having to justify reasons, by contacting Axelle Biltgen at contact@axellebiltgen.com.

The return costs are the responsibility of the buyer. The work must be returned in its original packaging, in perfect condition. The refund is made within 14 days of receipt of the return.

Article 7 — Guarantees

All works benefit from the legal guarantee of conformity (Articles L217-4 and following of the Consumer Code) and the guarantee against hidden defects (Articles 1641 and following of the Civil Code).

Article 8 — Disputes

In the event of a dispute, an amicable solution will be sought as a priority. If this is not possible, the French courts will be competent, in accordance with French law.

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Informations de commande

1. Coordonnées
2. Livraison
3. Récapitulatif
⚠️ Œuvre sur papier/carton — Aucun support de présentation n'est fourni. Seule la feuille est livrée.
Prix de l'œuvre—
Frais de port—
Total—

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